WHMCS/hdigital account login/ticket access. (Resolved)
  • Priority - Critical
  • Affecting Other - WHMCS/hdigital theme

  • Currently investigation inability to login/reset passwords. This is likely due to an upgrade.

    Issue resolved by using redirecting www to non-www rather than the other way around.

  • Date - 2017-02-06 14:44 - 2017-02-06 16:16
  • Last Updated - 2017-02-06 16:16
Piwik upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - 1.srvdn.com

  • Upgrade of piwik will be undergone. Should take no more than 10 minutes.

    Websites may become slow to low and statistics might not be tracked during this period.

  • Date - 2016-10-04 21:47 - 2016-10-04 21:50
  • Last Updated - 2016-10-04 21:48
Enabling HTTPS and issuing certificates on al (Resolved)
  • Priority - Medium
  • Affecting Other - All Websites

  • Enabling HTTPS on all websites. No downtime is expected.

    This is not forcing websites to have HTTPS. This will happen over the course of tomorrow (Sunday at 8 AM MST)

  • Date - 2016-08-27 20:00 - 2023-03-24 00:27
  • Last Updated - 2016-08-27 19:51
+ Nameserver delegation set for hdigital (Resolved)
  • Priority - Low
  • Affecting Other - hdigital.ca, DNS

  • Completed with 2 minutes of downtime

    Creating of a nameserver delegation set for hdigital.ca

    Websites hosted at hdigital shouldn't be affected, however all services stemming from hdigital.ca will be.

    Potentially affected services:

    For supprt, you can find us on social media:

    https://www.facebook.com/hdigitalca
    https://www.twitter.com/hdigitalca

    This is step 1 for being able to have all nameservers for sites at:
    • ns1.hdigital.ca
    • ns2.hdigital.ca
    • ns3.hdigital.ca
    • ns4.hdigital.ca

  • Date - 2016-08-13 15:00 - 2016-08-14 12:34
  • Last Updated - 2016-08-14 12:34
Network issues (Resolved)
  • Priority - Low
  • Affecting System - System-wide

  • We are currently experiencing intermittent upstream network issues, likely related to:
    http://status.ovh.com/?do=details&id=13163&PHPSESSID=8f82dbe7bb6fae80e3e227f481f2984a

    Websites and their data are safe, but intermittently accessible. Will keep this updated with the latest information. If this continues for more than 3 hours or worsens, mitigation will occur.

    Update 2016-05-16 15:00 MST: Things have been stable for an hour. Still monitoring. Marking as Medium Priority

    Update 2016-05-17 08:20 MST: Things have been stable for more than half a day. Marking as low priority but leaving open as incident report at OVH is also open.

    Update 2016-05-25 13:30 MST: Issue closed upstream.

    ---------------------------------------------------------------------------

    Comment by OVH - Monday, 16 May 2016, 17:11PM

    The optical has been replaced. We are monitoring.


    Comment by OVH - Monday, 16 May 2016, 17:12PM

    The interface is not flapping anymore but is still generating CRCS.

  • Date - 2016-05-16 15:33
  • Last Updated - 2016-05-25 13:31
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Server Status

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Server Name HTTP FTP POP3 PHP Info Server Load Uptime
1.hdigital.ca PHP Info
caqc-web04.hdigital.ca PHP Info

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